Located in Murdoch, Western Australia, Fiona Stanley Hospital (FSH) stands as a beacon of excellence in clinical care, research and education. The hospital boasts 783 beds and offers a number of comprehensive health services. At the heart of its patient catering services is catering manager Genaveve Palmer who ensures that all meal services adhere to the highest food safety standards.

Since the hospital’s opening in 2014 FSH has relied on Monika’s digital solution to help maintain critical food safety protocols. Initially the hospital used Monika’s Legacy System, which played a crucial role in the kitchen’s operations.

“We have been very lucky to have Monika since FSH opened,” Genaveve says. Staff have responded to the digital system well - it holds them accountable as things are time and date stamped with the staff member’s ‘signature’.”

Recently FSH migrated to MonikaPrime, a transition eased by the staff’s familiarity with Monika’s user-friendly features. This upgrade has further streamlined operations and enhanced accountability.

“Implementing the upgrade was a natural progression for FSH,” Genaveve says. “The new upgraded system has been well accepted by the staff. The system helps the hospital to allocate responsibility and accountability to the users.”

FSH leverages both Monika’s equipment and team management features to monitor valuable stock across nearly 80 units and digitise their cleaning and hygiene forms.

“At FSH we utilise the functions offered by Monika such as task scheduling and live monitoring of the main kitchen and clinical areas,” Genaeve explains. “Pre-start checklists have been uploaded from our paper version to be completed on the PD at set times and days.”

Monika’s live temperature monitoring capabilities are particularly valuable, alleviating pressure on Genaveve and her team by ensuring they are alerted if a fridge moves out of its safe range. This continuous monitoring guarantees the safety and quality of food prepared for the hospital’s patients.

“The previous system and the current system has helped FSH to identify if a fridge was running safely during the night as it allows you to monitor the temperature 24/7,” Genaveve says. “The upgrade to the cloud base system allowed easier access for all employees.”

Fiona Stanley Hospital’s integration of MonikaPrime exemplifies the successful application of digital solutions in healthcare settings. The seamless transition to and effective utilisation of Monika’s digital solution underscores the importance of innovative technology in maintaining high standards of food safety. Through this partnership FSH continues to set a benchmark for excellence in patient care and safety.